Before you do ANYTHING,
call us. We can help. Losing mission critical data can be
terrifying. The data recovery process should not. Our "No
data, no charge"* policy ensures that you are protected
from surprises at all times.
In Calgary
403 271 0186
Anywhere in North America
877 271 0186
AFTER
HOURS EMERGENCY LINE
IN CALGARY
403
861 4846
ANYWHERE
IN NORTH AMERICA
877
861 4846
*"No data, no
charge" policy applies to recovery of data only. All
media subject to $49.95 diagnostic fee that is deducted
from the final invoice.
FREQUENTLY
ASKED QUESTIONS
What
is Your Process? Upon contacting our office,
you will be placed in contact with a data recovery specialist
who will provide a very basic synopsis of your situation
and potential for recoverability. Once you have decided
on a plan of action, we will advise on the best method of
receiving your media. Upon receipt of your media, we perform
an initial analysis and estimate, providing you with a step
by step outline of what is wrong with your media and what
we are going to do to recover it, this estimate also states
a fixed price that WILL NOT CHANGE. Should you accept the
terms of the estimate, we will then move ahead with the
recovery. Upon completion, we will return your data to you
in whatever format is most convenient.
How
Much Does It Cost To Look At My Drive? $49.95.
Unfortunately, we have had to institute this fee because
of the costs associated with it. Should you choose to proceed
with the data recovery, this fee is subtracted from your
final invoice.
What
If You Can't Recover My Data? Then all you have
paid is the $49.95.
Is
Recovery Guaranteed? No one can guarantee recovery
of data from a medium. There are a vast myriad of things
that can go wrong with computer media. In the case of a
head crash on a hard drive, a piece of equipment actually
gets dragged across the platters that store data, physically
gouging it away. The data residing on that physical space
would now be irretrievable. Fortunately, this is not common.
Why
Can't I Download A Free Program From The Internet To Recover
My Data? There is no shortage of free and low
priced utilities available on the internet to recover your
accidentally deleted files. Unfortunately if you don't know
how to use them properly, you can do more harm than good.
If these programs aren't designed to address your specific
data loss situation, you could be rendering the files unrecoverable.
For every moment that your hard drive is on while you attempt
recovery, you could be actually overwriting the very data
that you are trying to retrieve. If the data is mission
critical or of the utmost importance, you do not want to
run the risk of losing it forever.
What
Should I Do if My Data Goes Missing or My Drive Fails?
Stop what you are doing immediately. Shut the computer off.
Contact our office. The number one cause of failure to retrieve
data is because the customer used the computer for a number
of days after the data went missing, or attempted various
methods of recovery on their own.
How
Much Does It Cost? Data Recovery is not cheap.
In many instances, it is cheaper to redo work that has been
deleted. For data recovery from hard drives, you can expect
to pay an average of $800.00 - $3000.00. The average though,
is $800.00 - $1500.00 if we can do the recovery outside
of the clean room. If we need to rebuild the drive or any
components, we must use the clean room, and then the average
is anywhere from $1900.00 - $3000.00.
Do
You Provide a Rush Service?
Yes. The fee is exactly double what the normal rate would
be, however turnaround time is as soon as is humanly and
electronically possible. In other words, if you call at
midnight, our lab technicians work around the clock non-stop
until your data is recovered.
How
Long Does the Diagnosis Take?
Approximately 48 hours. We can provide a rush diagnosis
for a non refundable fee of $500.00. This does not come
off of the final price. This means that your drive is placed
at the front of the line and is performed as soon as is
humanly and electronically possible.
Some
Repair Shops Claim To Do Data Recovery. Can I Use Them?
The choice is certainly yours. We caution, however, that
an A+ certified technician, or an MCSE is not a data recovery
specialist. While they possess more skills in this arena
than the average person, they do not possess the skills
and specialized tools that our company has. Just one of
the many programs we use in this field is worth over $3000.00.
They may dabble in it, but we specialize in it. If you absolutely
NEED your data, don't trust it to someone who will just
be throwing a few good tries at it.
Why
Are The Repair Shops Cheaper? Because they don't
have the tools or the success rate. We caution that their
hourly rates may be cheaper, but many don't have a "no
data, no charge" policy, and they also have things
like 3-4 hour minimum charges. As well, many mishandle the
media, potentially destroying the very data you want to
recover.
Please
visit our Fees page for current cost
information.
We
invite you to contact
us with any questions you may have.
